Refunds are acceptable from 14 days of purchase. The customer is responsible for the return of the item in undamaged, unsoiled and original condition. We recommend that you send the return via registered post, to avoid any loss in transit issues. The customer must pay for the costs for the return and if applicable the re-delivery of the item.
The customer will be refunded by the same method of which the customer had originally paid within 14 days. You must also provide proof of purchase.
Any product purchased from TEKS Fitness Supplies that has a major fault or defect, a full refund including the shipping charges will be issued to you through the same way that the payment was received by us. All claims must be made within the guideline period.
What can be returned?
As long as the item is not assembled or used we’re happy to receive it back for a refund or exchange. Goods can be returned within 14 days of purchase and must be in the original packaging. However, this excludes custom items and clearance items The goods must be packaged appropriately for transport.
Please inform us via email: firstname.lastname@example.org, before you send an item back to us to speed up the refund/exchange process.
When do items need to be returned by?
Items must be returned within the 14-day period from when the invoice has been issued, obviously, some exceptions may be made if transit times are longer than normal based on your location.
WHERE do items need to be returned to?
Items must be returned back to our Head Office, located at:
TEKS Fitness Supplies
Att: Returns Department
Unit 9/520 Grand Junction Road
Angle Park, 5010
How do customers return items?
When returning any item, you must include a copy of the invoice supplied to you at the time of purchase, we would also appreciate a note outlining why the product was returned as this helps us understand any potential upgrades or adjustments that may need to be made to the products if they have not met your overall satisfaction.
Shipping for returns?
All return shipping costs are payable by the customer unless otherwise specified by our office. We recommend using Australia post and obtaining a tracking number when sending anything back. If you require an exchange for another product please also include a return paid satchel pre-completed by you to streamline the process of exchanges.
Credit for returns?
Once your item has been received and a refund is requested, we will refund you by the same method of which you have originally paid us, this will be done within a 48-72hr time frame from our end however your bank may take up to 10 business days to process the funds back to your account. Always provide a proof of purchase when returning any item.
Instore return option?
You can bring a product back to us directly, ensure that the product was bought directly from us and not a re-seller as we will not accept direct returns from items bought outside of our business. Please ensure you call our office to confirm what is being returned, the day you are going to return it and an approx. time. We are open from 10am-5pm, Monday-Friday & Saturdays from 9am-2pm.
Ensure your item is returned back with all its original packing, this may include outer packing bags, Product ID cards, product coded boxes and anything else you have received when purchasing your product. Failure to do so may result in an additional charge and or a rejection of the received return.